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Free UK delivery on all retail orders over 15

Terms and Conditions

 

About Us This web site is owned and operated by SHARED EARTH (YORK) Ltd.Please contact us if you have any suggestions or comments.

Our Contact details:
SHARED EARTH (YORK) Ltd
1 Minster Gates York YO1 7HL United Kingdom
Phone: +44(0)1904 632896
Fax: +44(0)1904 623770
Email: js [at] sharedearth [dot] co [dot] uk
VAT Registration Number GB 164 4386 94

Company number: 8560148

 

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

You may optionally create an account with us or place an order as a guest. Creating an account enables you to retrieve your contact details at a future time without the need to rekey them. We do NOT pass on any of this information to 3rd parties.

Payment is taken by payment service provider PayPal, which is fully PCI DSS compliant. After placing your order you will be taken to the secure PayPal site to enter your credit/debit card details. You do NOT need a PayPal account in order to make a payment. Your payment details are encrypted and held with PayPal only.

If you have made a mistake in your order and cannot correct it in the shopping basket, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

Shipping And Handling Within the UK:
- Orders up to £15 - P&P is £3.95
- Orders over £15 - P&P is free.

Outside the UK:
- We deliver anywhere within the EU. Our Standard Overseas Shipping charge is £10.00 (plus VAT if applicable).

Please note: Shipping heavy items overseas may incur an additional cost. If this is the case, we will contact you prior to despatch to determine if you wish to pay the additional cost or cancel the order.

 

Delivery Schedule Within the UK, goods should arrive within 5-7 working days. Delivery may take slightly longer than this during busy times, but we will do our best to despatch asap. Our sales team will contact you if any products are out of stock. Delivery elsewhere is dependent on destination.

You must inform us within 7 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

 

Out of stock items If an item on your order is out of stock, we will contact you to arrange for a refund to be made.

 

Tax Charges For orders to the UK or the European Union, VAT is added at the current rate.

 

Payment Security Payment is taken by payment service provider PayPal, which is fully PCI DSS compliant. No credit/debit card details are passed on to us.

 

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

 

Reaching Us If you need to reach us, please complete and send the form on the "Contact Us" page. Alternatively, you can call on +44(0)1904 632896 (International +44 +44(0)1904 632896) or fax us on +44(0)1904 623770 or write to us at 1 Minster Gates York YO1 7HL United Kingdom

 

Privacy Policy SHARED EARTH (YORK) Ltd will not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

This site may contain links to other websites. SHARED EARTH (YORK) Ltd is not responsible for the content of such websites.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
d. Send details of offers, promotions and news which may be of interest. This may be opted out of at any time.

 

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned must be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.